Cancellation & Refund Policy

Pathways Educational Support
Effective date: November 11, 2026 [confirm publication date]

Individual sessions: A 60-minute individual session costs $57 and is prepaid through Square. Cancel at least 24 hours before the scheduled start to qualify for a full refund. Cancellations made less than 24 hours before the start, and no-shows, are ordinarily nonrefundable, except where required by law or an exception is approved by Pathways.

Membership sessions: Essentials includes four, Growth eight, and Thrive twelve 60-minute sessions per paid monthly membership period. Members must book sessions within their allowance. If a member cancels with at least 24 hours' notice, the session remains available to reschedule within the applicable membership period, subject to availability. A cancellation made less than 24 hours before the session or a no-show ordinarily counts as one used membership session, except where required by law or an exception is approved.

Recurring membership cancellation: Memberships are billed through Square and renew according to the terms accepted at checkout. Customers may cancel at any time. To avoid the next charge, cancellation must be completed at least 24 hours before the scheduled renewal date, using Square’s available cancellation process or contacting pathways.support.edu@gmail.com and receiving confirmation. Cancellation stops future renewals; remaining included sessions may be used through the end of the already-paid billing cycle. Fees for a billing cycle already begun are nonrefundable except where required by law or when Pathways is unable to provide purchased services. A requested pause, where supported, or plan change becomes effective only after confirmation and ordinarily at the next renewal. Verify Square settings and checkout disclosures match these terms before publication. Cancellation of a membership does not automatically cancel existing appointments.

Unused membership sessions: Unused sessions expire at the end of the customer’s paid monthly billing cycle and do not roll over. If a family expects to need fewer sessions, we encourage them to request a pause (if available) or change to a lower-session membership before the next renewal. A pause or plan change is not effective until confirmed. The billing-cycle end date is determined by the Square subscription renewal schedule; confirm the schedule and enforce this policy consistently.

Pathways cancellations: If Pathways must cancel an appointment, we will offer a reasonable reschedule or refund/credit for the undelivered service as appropriate. If an educator is unavailable, Pathways may offer a qualified substitute with notice.

Technical issues: Contact Pathways promptly if a technical issue prevents a session. We will review the circumstances and determine an appropriate rescheduling or credit arrangement, subject to applicable law.

How to request changes or refunds: Email pathways.support.edu@gmail.com with the learner's name, appointment date, and request. Do not include payment card numbers or sensitive student records.

Nothing in this policy limits rights provided by applicable consumer protection law. Where checkout terms and this policy differ, Pathways will honor applicable law and the binding terms properly disclosed at purchase.