Terms & Conditions

1. Agreement and eligibility

These Terms govern use of the Pathways Educational Support website and purchases of Pathways services. A parent or legal guardian must authorize enrollment and services for any learner younger than 18. By purchasing services, the purchaser agrees to the terms presented and accepted during checkout or enrollment. Browsing this website alone does not constitute acceptance of a paid-services agreement.

2. Services and educational scope

Pathways provides supplemental virtual educational support, academic tutoring, educational therapy-informed learning strategies, executive-function support, and learning progress monitoring. Services are not a substitute for a school program, clinical diagnosis, psychotherapy, medical care, special-education eligibility determination, or emergency services. Pathways does not represent that it is an accredited school or that services satisfy any particular state's compulsory education requirements.

3. No guaranteed results

We use individualized goals and instructional observations to support progress, but do not promise specific grades, test scores, grade promotion, learning gains, or other results. The Pathways Compass™ reports describe educational observations and progress toward instructional goals; they are not clinical assessments.

4. Fees and memberships

Published offerings at the date of this draft: Essentials, $200/month for four 60-minute sessions; Growth, $380/month for eight 60-minute sessions; Thrive, $540/month for twelve 60-minute sessions; and individual 60-minute sessions, $57 each. Applicable taxes, if any, and the final amount are shown at checkout. Memberships are recurring subscriptions only when the customer expressly authorizes recurring billing through Square. Billing date, renewal frequency, cancellation mechanism, and other payment details shown in Square at checkout form part of the purchase terms. Any changes to pricing for future periods will be disclosed as required by law.

5. Session use and scheduling

Membership sessions are intended for the enrolled learner and are subject to educator availability. Booking a membership does not guarantee a particular educator or time slot. Members should book only the number of sessions included in their current paid membership period. Pathways tracks remaining session allowances administratively; Google Calendar scheduling does not automatically validate eligibility or credits. Unused membership sessions expire at the end of each customer’s paid monthly billing cycle and do not roll over. For example, a membership starting November 15 ordinarily runs through December 14 if its next renewal is December 15. Families expecting to need fewer sessions are encouraged to request a pause (if supported) or change to a lower-session membership before renewal; any change must be confirmed.

6. Cancellations, rescheduling, and refunds

Appointments generally require at least 24 hours' advance booking. A client may cancel or request rescheduling at least 24 hours before the appointment start without a late-cancellation penalty. For an individual prepaid session, a timely cancellation is eligible for a full refund. A cancellation with less than 24 hours' notice or a no-show may result in forfeiture of the paid individual session or deduction of one included membership session, except where prohibited by law or where Pathways agrees to an exception. If Pathways cancels, it will offer a rescheduled session or appropriate refund/credit. Members may cancel future renewals at any time, but must complete cancellation at least 24 hours before the next scheduled renewal charge to avoid that charge, subject to the cancellation method and terms disclosed at Square checkout. Cancellation stops future renewals and does not immediately end access to remaining included sessions during the already-paid billing cycle. Membership fees for a billing period already begun are nonrefundable, except where required by law or when Pathways cannot provide the purchased services. Unused sessions have no cash value and cannot be refunded, transferred, or carried forward. A pause or membership change takes effect in the next billing cycle only after confirmation. See the Cancellation & Refund Policy. Square settings and checkout disclosures must be aligned with this policy before publication.

7. Virtual sessions and supervision

A parent or guardian must provide a suitable device, reliable internet connection, and an appropriate learning environment. Parents remain responsible for appropriate supervision, safety, and emergency response in the learner's physical location. Educators are not providing childcare or in-person supervision. Please tell Pathways promptly if technical problems prevent a session from taking place so a reasonable resolution can be considered.

8. Conduct and service suitability

Families and educators must communicate respectfully. Pathways may decline or discontinue a service where there is nonpayment, threats, abuse, safety concerns, or a mismatch between learner needs and the services Pathways can responsibly provide. Any termination remains subject to applicable nondiscrimination laws, the purchase agreement, and appropriate refunds for undelivered prepaid services.

9. Student records and confidentiality

Educational records may include grades, progress reports, homeschool curriculum, instructional goals, and educator notes. Records are kept in restricted-access Google Drive during active services, and access is limited to authorized personnel with a need to know. Records are securely deleted when services end, except to the extent retention is required by law, a legitimate dispute hold, or a necessary business obligation. See our Privacy Policy for details. Families should avoid emailing unnecessary sensitive information.

10. Third-party services

Square, Google Calendar, Google Drive, video-meeting providers, and the website host may be used to operate services. Their own terms and privacy practices may apply. Pathways will make reasonable efforts to address scheduling or service disruptions, but cannot guarantee uninterrupted third-party service.

11. Intellectual property

The Pathways Compass™, original reports, instructional resources, graphics, and website content belong to Pathways or their respective rights holders. Materials supplied to a family may be used for that learner's personal educational purposes only. Commercial redistribution or reproduction without permission is prohibited.

12. Disclaimer and limitation of liability

To the extent permitted by North Carolina law, Pathways disclaims implied warranties not required by law and is not responsible for indirect or consequential losses arising from ordinary service interruptions or unmet educational expectations. To the extent legally permitted, Pathways' total liability for a claim arising from paid services is limited to the amounts the customer paid Pathways for the affected services during the preceding three months. These limitations do NOT exclude or limit liability for gross negligence, willful misconduct, fraud, personal injury where limitation is unlawful, or other liabilities that cannot legally be limited. Nothing here limits nonwaivable consumer rights. The enforceability of these clauses depends on applicable law and the circumstances.

13. Governing law and disputes

North Carolina law governs these Terms, except where other mandatory law applies. Disputes may be brought in courts with lawful jurisdiction; these Terms do not require arbitration or waive a customer's right to bring a claim where prohibited by law.

14. Updates

We may revise these Terms prospectively. Material changes affecting active subscriptions will be communicated as required by law and will not retroactively eliminate accrued rights.

15. Contact

Pathways Educational Support | Winston-Salem, North Carolina

336-422-6521 | pathways.support.edu@gmail.com