Privacy Policy

1. Who we are

Pathways Educational Support provides virtual educational support to learners and families. Parents or guardians initiate enrollment and supply educational information. Contact us at pathways.support.edu@gmail.com or 336-422-6521.

2. Information we collect

From parents/guardians: name, email, phone number, inquiries, scheduling information, membership and transaction details, and communications. For enrolled learners: name, grade level, learning goals, academic grades, progress reports, homeschool curriculum provided by parents, educator observations, and Pathways Compass™ progress reports. We do not routinely request medical records or clinical diagnoses. Please do not send Social Security numbers or unnecessary sensitive records.

3. How we use information

We use information to respond to inquiries; arrange, provide, and bill for services; prepare learning plans; communicate progress to parents; coordinate educators; administer the website; protect the service against abuse; and comply with legal obligations. We do not sell student educational records or use grades, progress reports, or homeschool curriculum for advertising. We may use website analytics and marketing measurement tools as described below.

4. Student records and Google Drive

Student educational records are stored in restricted-access Google Drive folders. Access is limited to authorized educators and administrators who need the records to support that learner. We use reasonable access controls and account-security practices. We do not promise absolute security.

5. Retention and deletion

We keep student educational records while the learner receives Pathways services. When services end, we securely delete those records from active Google Drive storage, including trash where feasible, unless applicable law, a legitimate legal hold, or another legally necessary retention obligation requires otherwise. Copies in provider backups may persist temporarily under the provider's retention practices. Parents may request copies before deletion. Business records such as invoices, transaction histories, and legally required records may be retained longer under separate retention rules.

6. Service providers

We use third-party providers, which may include Netlify for website hosting and form handling, Square for payments and subscriptions, and Google services for scheduling, communications, and student document storage. These providers may process information needed to deliver their services under their own privacy notices. We do not intentionally collect complete payment card numbers through our educational intake process; card processing is handled by Square.

7. Children's privacy and parent involvement

Our services are arranged by parents or guardians. We do not intend for children under 13 to submit personal information independently through the public website. Parents should submit inquiries and student materials themselves. If we learn that information was collected from a child without required authorization, we will address it in accordance with applicable law. This policy does not replace any parental notice or consent required by the Children's Online Privacy Protection Act where that law applies.

8. Information sharing

We share information only as reasonably necessary with authorized educators and operational service providers, with parent/guardian authorization, or where legally required. We do not publish learner progress reports or identify students publicly without appropriate permission.

9. Website data and cookies

Our website uses analytics and marketing tracking technologies, which may include cookies, pixels, or similar identifiers, to understand visits, measure advertising effectiveness, and improve our website. Depending on the tools configured, these may collect IP address, browser and device information, pages visited, referring websites, interactions, and advertising identifiers. We do not intentionally send student grades, progress reports, curriculum documents, or other student educational records to analytics or advertising providers. Some tracking providers may receive website usage data for measurement or advertising purposes, subject to their own policies. Where required by applicable law, we will offer notice and choices for nonessential tracking, including applicable opt-out or consent mechanisms. Before publishing, the site administrator must identify the actual vendors and scripts installed, disclose them accurately, and configure any legally required cookie/marketing controls. Do not activate tracking on student document pages or transmit inquiry form contents to advertising pixels.

10. Parent requests

A parent or legal guardian may email pathways.support.edu@gmail.com to request access, correction, or deletion of their learner's records, subject to verification of authority and applicable legal obligations.

11. Security and incidents

We use reasonable safeguards and restrict staff access. If a data incident occurs, we will investigate and provide notices where required by applicable law.

12. Changes

We may update this policy and post a revised effective date. Material changes will be communicated as required by law.

13. Contact

Pathways Educational Support | Winston-Salem, North Carolina

336-422-6521 | pathways.support.edu@gmail.com